Who we are

Our website address is: https://shop.prettypetalpapers.com.
At shop.prettypetalpapers.com, we respect our customers and understand that you are concerned about privacy. The purpose of this privacy policy is to let you know what kind of information we collect, how we use it, with whom it may be shared, what choices you have regarding our use of your information, and how you may review and change some of the data you provide to us. Our practices comply with all applicable U.S. laws and requirements.

We are located in the United States and this is a U.S.-based web site. By using this site, you agree to the transfer of your personal information to or within the United States.

As we continue to develop our web site and take advantage of technologies to improve the services we offer, we may make changes to this policy. If/when we make changes to this policy, we will post the change(s) on our web site and you may be asked to read and accept our policy again.
What personal data we collect, why we collect it, and how do we use it?

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

When you contact us through the contact form (s) on our website, we will use your contact information to reply/respond to you. Your information may also be sent to our mailing service for you to receive an automated response from us. We may also add your contact information to our mailing list to send you marketing and promotional offers for products sold by pretty petal papers. (See the section about your rights on data we collect from you)

Cookies

We may use cookies to collect non-personal information from you, including your IP address, browser type, the duration of your visit, the pages of the site you visit and other clickstream data. This information may be used in order to: (1) remember the products in your shopping cart; (2) recognize you when you return to the site; (3) improve and personalize your experience on our site; (4) provide you with customized advertising; and (5) monitor site usage and analyze the behavior of site visitors.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

What we collect and store

We collect information about you during the checkout process on our store.
While you visit our site, we will track:

• Products you have viewed: we will use this to, for example, show you products you have recently viewed
• Location, IP address and browser type: we will use this for purposes like estimating taxes and shipping
• Shipping address: we will ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We will also use cookies to keep track of cart contents while you are browsing our site.

When you purchase from us, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We will use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing and promotional communications for products and services created and/or sold by Pretty Petal Papers. Contact information you provide to us maybe deleted upon your request. You can also unsubscribe from our mailing list at any time.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes. This includes your name, email address, billing and shipping addresses.

We will also store comments or reviews if you choose to leave them. When you leave a comment/review on this site and when you initiate a chat session with us, your name, email address, IP address and comment/review/chat text maybe stored on our site hosting vendor and/or the vendor who owns the form.

Who on our team has access?

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased, and where it should be sent
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

Visitor comments may be checked through an automated spam detection service. We share information with third parties who help us provide our orders and store services to you. Those third parties include

• GoDaddy (our site hosting company)
• Square (our credit card processing company)
• Aweber (our mailing list company)
• GoShippo (our shipping label company. Your shipping address, name, and possibly your phone number if included in you shipping information will be sent to Goshippo to create the shipping label)
• WooCommerce (our ecommerce company)

We may transfer or otherwise disclose information collected from and about you to the following entities for the following purposes:

(1) to our service providers, suppliers and business associates, if the disclosure will enable them to fulfill your request for products or services from us for another vendor on our site.

(2) to our service providers and business associates, if the disclosure will enable them to perform a business, professional or technical support function for us.

(3) to our affiliates and other third parties so that they may contact you with marketing offers of their own.

(4) to other companies, credit bureaus or government agencies in connection with issues related to fraud, credit or debt collection.

(5) as necessary if we believe that there has been a violation of our site Terms of Use, of the law or of our rights or the rights of any third party.

(6) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and

(7) if our company or substantially all its assets are acquired/seized, your personal information may be on one of the transferred assets. Any personal information or content that you voluntarily upload or submit for posting to the site becomes publicly available and can be collected and used by others. It is in violation of the site’s Terms of Use for you to post any content that requests personally identifiable information (PII).

Payments

We accept payments through Square. When processing payments, some of your data will be passed to Square, including information required to process or support the payment, such as the purchase total and billing information. Please see the Square Privacy Policy for more details.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

This site may also contain links to third-party websites, which may have privacy policies that differ from ours. We are not responsible for the activities and practices that take place on these sites. Accordingly, we recommend that you review the privacy policy posted on any site that you may access through our site.

Analytics

We may use web analytics services such as Google Analytics, Facebook pixel, and others to track and report website traffic. This helps us better server you by giving us an understanding of what you are looking for.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Notice to California Residents: If you are a California resident, you may have certain additional rights. The California Consumer Privacy Act, California Civil Code 1798.100, et seq., requires transparency regarding
data practices and permits you to request, among other things, access to and deletion of your personal information, and requires that we provide you control over certain data transfers deemed under the law to be a “sale.” (We, Pretty Petal Papers, do not sell your data to anybody.)

You may contact us regarding your personal information by sending an email to: [email protected].

How we protect your data

Generally, your data is stored on our site hosting vendor and/or the vendor who owns the form. As a result, your data that is stored on those vendors’ systems is protected via the same mean (s) those vendors protect other customer data.

Contact Us

Thank you for visiting our site. If you have any questions or comments about this policy, please send an email to: [email protected]. Please include “Question or Comment” in the subject line.